We support entrepreneurs, startups and business owners
We save your time and money.
We help new or established online businesses that are product or service-based with customer service, marketing, research and business development.
Competent, flexible, efficient
Companies we have worked with
Whether you are just starting out or looking to scale, our comprehensive support services are tailored to support you every step of the way. From customer support to business solutions, we are here to empower your success story. “Explore how we can support your journey today.”
Our virtual assistants specialize in tasks such as managing your inbox, coordinating schedules, conducting research, and more. Whether you’re in e-commerce, consulting, or a creative field, we tailor our services to meet your needs.
Letś get you delegating
Outstanding multilingual support
Get everything you need for your outsourcing needs in one convenient place. Our 15 years of experience means we know how to create custom solutions that work for you. Don´t waste time going to multiple providers. Let us handle it all for you.
“Let us handle the details so you can focus on growth. Explore how we can transform your workflow with the click of a button.”
CUSTOMER SUPPORT
Interact with customers by email, chat, phone or other methods in Czech, Slovak, and English language. Provide information about products and services. Handle returns or complaints.
MARKETING
We will collect data on consumers, competitors, market place, and consolidate information into actionable items, reports.
BUSINESS DEVELOPMENT
We provide support in exploring new markets, sales and foster relationship with potential clients, customers and partners in the Czech Republic.
Completely transparent, Prompt, Precise & Proficient
Why Choose Us?
We are the fastest, most affordable virtual customer service in the Czech Republic with 15+ experience providing exceptional customer service in various industries from IT, government agencies to business start-ups, e-commerce, and large multinational corporations. Tell us what you need done and we’ll do it for you. No negotiating, no waiting, no kidding.
Bilingual staff
English, Czech, Slovak, but can also serve in other languages. For business development or any other projects.
Years of Experience
Nearly all of our remote assistants have 15+ experience in providing exceptional customer service in various industries.
Industries
With an emphasis on business, finance, health care, retail, IT-telecom, marketing, and real estate.
A virtual assistance service for entrepreneurs, professionals and business leaders
Tasks we can assist with
✅ Business Development & Lead Generation
✅ Executive Virtual Assistance & Business Management
✅ Customer Support & Relationship Management
✅ Sales Strategy & Consultation
✅ Virtual assistant services
✅ Project & Operations Management
✅ Marketing & In-Depth Market Research
✅ Multilingual Support
✅ CRM
✅ HR
What they are saying
Trusted by Thousand of Enterprenuers and Companies
What Our Clients Say
"Pavadel has been an essential part of my health and beauty business. They have allowed me to grow and scale with consistent lead flows. The prices are great and the service is even better. I highly recommend them for anyone looking to grow a business."
Liz R., Health and Beauty E-shop
"Since the start of working with Pavadel, my business has grown extremely , and I plan on continuing the growth with Pavadel assistants! Highly recommend this agency."
Eddie J., E-commerce Business Owner
"They are bilingual, which is something I need for my project. Pavadel has been an essential part of my business. I can focus on my business rather than working in it."
Jonathan S., Software developer
"Since partnering with Pavadel, the client has significantly improved the quality of our customer service, resulting in a 30% growth in sale. The team communicates well, and they use multiple platforms to manage tasks seamlessly.”
Maria K., Real Estate Agency
"Pavadel transformed how I manage my daily operations. Their virtual assistants are reliable and proactive, saving me hours each week."
Veronika M., Founder
“The bilingual support offered by Pavadel was exactly what we needed to expand into European markets. I couldn’t recommend them more highly!”
– Maria K., International Sales Manager
Julian O., International Sales Manager
Ready to streamline your business? Schedule a free consultation today!
Case study
Streamlining E-commerce Operations
A mid-sized online retailer specializing in sustainable fashion products (Name Withheld for Privacy).
Industry: E-commerce
Challenge:
The client experienced significant operational bottlenecks during peak sales periods, such as holidays and promotional campaigns. Tasks like order management, customer support, and inventory tracking overwhelmed their small team, leading to delays and negative customer feedback.
Solution:
Pavadel assigned a dedicated virtual assistant with e-commerce experience. The assistant took over:
Order processing and tracking.
Responding to customer inquiries via email and live chat.
Coordinating with suppliers to ensure inventory levels were optimized.
Compiling weekly sales and inventory reports for better decision-making
Results:
Order Fulfillment: Reduced processing times by 35%, ensuring all orders were shipped within 24 hours of purchase.
Customer Satisfaction: Complaints dropped by 40%, and the store’s average review rating increased from 4.2 to 4.8 stars.
Team Efficiency: Freed up internal staff to focus on marketing and product development, contributing to a 20% revenue increase during the holiday season.